Maintenance
The Virginia HRA Maintenance team works to keep our properties looking their best. Our team consists of caretakers, maintenance assistants and maintenance mechanics who bring diverse expertise in addressing the needs of our properties.
Our maintenance team performs both routine and emergency maintenance requests for residents. Depending on the need, the HRA also contracts out for specialized services. Routine requests are addressed in the order they were received. Maintenance emergencies are addressed as soon as possible.
Routine Maintenance Requests
For non-emergency work orders, please call in your request to the property management office that services your building. Work orders will be entered into the system during property management office hours and will be completed in the order they are received.
- Pine Mill Court & Scattered Sites – 218-741-2610
- Columbia & Rouchleau – 218-749-5898
- Laurentian Manor – 218-741-3050
- Washington Manor – 218-741-4405
- Alpine Village – 218-410-0974
Emergency Maintenance Requests
To submit an emergency maintenance work order, please call the following:
- Pine Mill Court & Scattered Sites
- 218-741-2610 (Monday-Friday 8am-4:30pm)
- 218-750-2060 (After Hours & Holidays)
- Columbia & Rouchleau
- 218-741-2610 (Monday-Friday 8am-4:30pm)
- 218-780-7888 (After Hours & Holidays)
- Laurentian Manor
- 218-741-2610 (Monday-Friday 8am-4:30pm)
- 218-410-0972 (After Hours & Holidays)
- Washington Manor
- 218-741-2610 (Monday-Friday 8am-4:30pm)
- 218-410-0378 (After Hours & Holidays)
- Alpine Village
- 218-410-0974
What is an Emergency?
A maintenance emergency is something that, if it isn’t repaired immediately, could cause injury, threaten your health, or cause serious property damage. These things could include:
- A broken water line or flooding
- Inoperable or missing smoke detectors, carbon monoxide detectors or fire alarm systems.
- Fire (call 911 first, make sure you are safe, then call maintenance)
- A broken gas line or leak (natural gas smells like rotten eggs)
- A broken lock on your door which prevents the door from being secured.
- No air conditioning in hot weather (when A/C is HRA owned and outside temperature is over 75 degrees).
- No heat in freezing weather (below 68 degrees).
- A sewer back-up that is flooding your apartment.
- Any condition that poses a threat to the well-being of the household.
- No power in your unit and it is not a City power outage.
What isn’t an Emergency?
Not every maintenance issue is an emergency. If, for example, you have a minor drip under your kitchen sink that can be contained with a bucket, you’ll definitely want to submit a maintenance request, but it isn’t an emergency. Here are some other situations where you can submit a routine maintenance request:
- A broken air conditioner when the temperature outside is below 75 degrees.
- A broken heater and your apartment is below 68 degrees or will go below 68 degrees if it is not addressed.
- The stove burner isn’t heating up.
- A lightbulb went out.
- A public utilities power outage.
If you determine that the issue isn’t an emergency, you should still submit a maintenance request to be handled during normal business hours.
Apartment Lock-Outs
On-call Caretakers and Maintenance Personnel will come out after hours to unlock a door for a tenant until 10pm. If the lock-out occurs after 10pm, the tenant will need to wait until the following morning. Tenants will be charged a fee according to the fee schedule for lock-outs.